Refund policy

To start a return or refound, you can contact us at unax.bussines26@gmail.com.

If your return is accepted, we’ll send you a return shipping label only if the product is defective or damaged. You must provide multiple photos and a short video clearly showing the defect, ensuring it is visibly identified as a manufacturing defect or damage caused during shipping. If the video or photos do not clearly demonstrate the defect, the refund request will be rejected. 

If the product is defective and your refund is approved, you may keep the defective item. However, if you wish to return the product because you changed your mind about the purchase, you are required to ship it back and cover the return shipping costs yourself.

You can always contact us for any return question at unax.bussines26@gmail.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.